Total Adblock paid features missing
TLDR: Follow the setup, activation, or update steps below. If the account still will not activate after these checks, call (855) 945-5553 with your receipt and device details ready.
Introduction
If a paid Total Adblock feature is missing, identify the exact feature and the purchase that you expected to include it. Compare that record with the signed-in account and installed component so the check addresses missing access rather than a general installation problem.
What is it?
The premium tier offers enhanced commercial blocking and advanced privacy protection. Sometimes, due to server synchronization delays or local browser glitches, the software fails to recognize an active subscription.
Things to Know
Chargehive is exclusively responsible for processing all payments.
The official offer describes a 7-day evaluation license at no cost; check the checkout or order terms to confirm whether your offer converts to a paid subscription.
Should you require a refund, the return of funds takes between 24 and 48 hours.
Step-by-step Guide
Name the missing feature: Record the feature or locked control and compare it with the plan on your order. Ads remaining on one website are a different symptom from all paid controls being unavailable.
Match the emails: Compare the receipt email, website account, and account shown inside the extension or app. If they differ, resolve that mismatch before buying another plan.
Check local sign-in: Follow the official paid-features instructions for your device. On desktop, these include Account Settings and Restore Purchase; mobile instructions use the premium account sign-in.
Compare status: Note whether the account dashboard shows the intended subscription while the local product still shows a free or inactive state. Sign out and back in locally, then reopen the browser or app.
Use another device as a comparison, if available: Check the same feature under the same account. A feature working on one device helps distinguish local setup from an account-wide problem.
Preserve settings before a reset: If considering site-data clearing or reinstalling, record settings you need and ensure you can sign back in. Do not erase local data repeatedly without recording the result.
Check completion: Reopen the exact feature from step one. If it remains locked, retain the receipt, both status messages, and the device comparison for support.
Common Problems
The receipt and signed-in emails differ: Treat this as an account-identification problem before repeating installation.
The account is active but only one feature is absent: Record its name and the purchased plan; do not assume every unavailable control is included in every plan.
The feature works elsewhere: Record the working and failing device/browser versions, along with any different settings.
When to Contact Support
Need help identifying why paid features are missing? Call (855) 945-5553 with your receipt and account email ready. Describe the missing feature and whether the website account, extension, and mobile app show the same access status.
Have this ready
The email on the account and, when relevant, the receipt or charge date
Your device and browser or app version
The exact error message and the steps you already tried
Never share your password or full payment-card number.
Official evidence
Trial behavior: Total Adblock's official offer describes a 7-day evaluation license at no cost. Official billing guidance says paid subscriptions automatically renew unless canceled, so check the checkout or order terms to confirm whether your offer converts to a paid subscription.
Installation: The official installation guide covers Chrome, Edge, Safari, iOS, and Android steps.
15 FAQs
Where did my premium go? You may have been logged out automatically.
How do I restore purchases? Simply log back into your account.
What if my receipt email differs from the email in the app? Compare the two addresses before buying again or changing the subscription. Record the order reference and the email shown in the app, then ask for help identifying which account owns the purchase.
What if my account shows paid access but this browser still shows free? Note the status shown in the account and in the extension separately. Check which account is signed in locally and reopen the browser after a normal sign-in attempt. Keep screenshots of any remaining mismatch.
What information helps explain a failed activation? Have the order reference, purchase channel, account email, device, and exact activation message ready. Say whether the problem affects every device or only one; that distinction is more useful than simply reporting that premium is missing.
Should I pay again when an upgrade prompt still appears? First check your receipt and account status. A prompt alone does not tell you whether the earlier payment completed or whether the current app is using the right account. Resolve that mismatch before placing another order.
Did my subscription expire? Check your billing dashboard to confirm.
What if restoring the purchase produces an error? Record the error and the store or website used for the original purchase. Avoid repeating the purchase as a troubleshooting step. Include what changed after the restore attempt when you request help.
Will clearing cookies log me out? Yes, you will need to sign in again.
Can I use my account on another PC? Yes, multi-device login is supported.
Why am I seeing basic features? The app isn't recognizing your active license.
Is there a premium app for phones? Yes, the premium license covers mobile.
Why did my payment fail? Compare the receipt, account status, and payment-provider entry. A receipt or upgrade prompt alone does not explain every processing state. If they disagree, record the order reference and exact status before trying another payment.
How do I check my account status? Navigate to the account section in the extension.
What if I want to cancel immediately? Reach out to (855) 945-5553 for a refund.
Conclusion
The goal is to restore the specific paid feature you purchased. If the receipt, signed-in account, and local status still do not agree, use the support details above with that evidence rather than purchasing again or repeatedly resetting the app.