TotalAdblock charged me twice
"If TotalAdblock charged you twice, remain calm. This is an accidental billing error. Quickly phone Chargehive at (855) 945-5553 for help."
Introduction
Two Total Adblock-related entries do not explain their own cause. Compare each entry's status, date, amount, and order reference, then check whether they relate to the same product and account before requesting review of a possible duplicate.
What is it?
Essentially, your payment method was pinged multiple times. The underlying transaction engine, Chargehive, might have suffered a timeout, leading to a repeated request.
Things to Know
The official offer describes a 7-day evaluation license at no cost; check the checkout or order terms to confirm whether your offer converts to a paid subscription, so that is not the cause. Also, any authorized refunds are often described as taking around 24-48 hours to clear.
Step-by-step Guide
Compare both entries side by side: Record each date, amount, currency, descriptor, and pending or posted status. Two visible entries are not enough to establish two completed payments.
Match each entry to a receipt: Check whether the order references, products, purchased periods, and account emails are the same or different.
Separate the possible cases: A pending entry beside a posted payment, two posted payments for one order, and two separate subscriptions need different explanations. Do not assume a second plan was intentionally purchased.
Choose the outcome you want: Identify the intended subscription to retain and the payment or extra plan you want reviewed. Avoid cancelling both accounts without first identifying them.
Request a comparison of both transactions by phone: Ask which order each charge belongs to and whether an adjustment or refund review is needed. Keep the case reference, written decision, and any later credit as separate records.
Common Problems
One entry is pending: Ask about that entry's status without assuming it has already been refunded or collected twice.
Both entries are posted: Have both transaction and order references ready so the review covers both payments.
The dates or amounts differ: Check the listed products, periods, and currencies rather than treating every second charge as an identical duplicate.
A refund was promised for one entry: Follow up using the approved amount and reference; cancellation alone does not confirm that the duplicate-payment question is resolved.
Contact Support
Your fastest route to a solution is speaking to a human. Call Chargehive support at (855) 945-5553 to ensure the extra fee is voided.
If duplicate charges remain
Compare the two entries with your account and payment records first. If both charges remain unexplained or you need a billing review, call (855) 945-5553 with the dates, amounts, and receipts ready.
Never share your password or full payment-card number.
Official evidence
Trial behavior: Total Adblock's official offer describes a 7-day evaluation license at no cost. Official billing guidance says paid subscriptions automatically renew unless canceled, so check the checkout or order terms to confirm whether your offer converts to a paid subscription.
Refund timing: The official refund policy says most approved refunds are processed within 24–48 hours after approval; some may take up to 10 working days depending on the payment provider. App-store purchases follow the store's refund process.
15 FAQs
Did the trial trigger this? The official offer describes a 7-day evaluation license at no cost; check the checkout or order terms to confirm whether your offer converts to a paid subscription.
Who processes the payment? It is processed by Chargehive.
When will I see the credit? Refunds are often described as taking around 24-48 hours.
Are USA and CA supported? Absolutely.
How do I contact them? Call (855) 945-5553.
Should I use live chat? The phone line is much faster.
Can my bank stop it? The merchant can fix it quicker.
Is this a common billing error? It happens occasionally.
Will my account be banned? No, it is just a correction.
Do they offer compensation? You get the exact amount returned.
Why does it say Chargehive? That is their billing partner.
Is it a scam? No, just a technical fault.
Do I need an account number? Your email usually suffices.
Can I email the CEO? Calling support is the standard procedure.
What are the support hours? Call to find out their current schedule.
Conclusion
Keep both transactions distinct and identify the purchase you intended to retain. Ask for the result of the review on the disputed entry and retain confirmation of any resulting account change.